Refund and Returns Policy

Website: www.kemalonurozman.com

This Refund Policy explains the conditions under which deposits and payments for photography sessions may be refunded or converted into vouchers. By making a booking or payment, clients agree to the following terms.

1. Deposit Refund (Cancellations More Than 14 Days Before the Session)

  • Clients may cancel their session more than 14 days before the scheduled date.

  • In this case, the deposit will be refunded, but credit card fees, payment system fees, and transaction charges will be deducted from the refund amount.

  • Refunds are processed back to the original payment method.

2. Cancellations Between 14 and 7 Days Before the Session

  • Deposits are non-refundable in this period.

  • Instead, the full deposit amount will be issued as an open-date voucher.

  • The voucher can be used for any future available photography session.

  • Vouchers cannot be exchanged for cash.

3. Cancellations Within the Last 7 Days

  • Cancellations made 7 days or less before the session are non-refundable, and no voucher is issued unless the photographer approves an exception.

  • This includes schedule conflicts, sudden travel plans, or last-minute personal reasons.

4. Same-Day Time Change (Up to 24 Hours Before the Session)

  • Clients may request a same-day time adjustment (earlier or later on the same day) up to 24 hours before the session.

  • This is not considered a cancellation; no additional fee is charged.

  • Time changes depend on photographer availability.

  • The photographer must be informed directly.

5. Weather-Related Refunds & Vouchers

  • The photographer has full discretion to decide whether weather conditions are suitable for shooting.

  • If the photographer determines the weather is not appropriate or safe, the session will be converted into an open-date voucher.

  • Weather-related vouchers are non-refundable and can be used at a future available date.

6. No-Show Policy

A session is considered a no-show if:

  • The client fails to appear at the scheduled time, without prior notice,

  • Or arrives too late for the session to continue.

No-show sessions are not eligible for refunds or vouchers.

7. Rescheduling (14 to 7 Days Before the Session)

  • If the client requests a new date between 14 and 7 days before the session, the deposit becomes a voucher.

  • The voucher can be used later but cannot be refunded.

8. Rescheduling Within the Last 7 Days

  • Rescheduling inside the final 7 days follows the cancellation rules.

  • The deposit remains non-refundable.

9. Non-Refundable Items

The following are always non-refundable:

  • Deposits inside the last 14 days (unless converted to vouchers in the 14–7 day window)

  • Payments made for sessions already completed

  • Gift vouchers

  • Weather-related vouchers

  • Transaction fees and payment system costs

10. Refund Processing Time

  • Approved refunds are typically processed within 5–10 business days.

  • Times may vary depending on bank processing times.

11. Contact for Refund Requests

For all refund or cancellation inquiries:
Email: info@kemalonurozman.com
Phone: +420 705 906 298
Website: www.kemalonurozman.com